Delivery Information

Warranties & Returns

  • All products listed on Prime Trading are entitled to 1 year manufacture defect warranty from the date of purchase except clearance or final sale items (unless otherwise marked). And 90 days warranty on batteries.
  • In-House service only: Products must be delivered or brought back to PT warehouse for service(if any needed). Shipping charges for delivery are responsibility of customer.
  • Warranty apply to manufacture defects, we do not cover any damage that may have been caused while using the item.
  • Returns can be made within 7 business days of the purchase. Returns are only accepted on items that are not on sale and are unopened boxes. If the box is opened , or out of original packaging, un-assembled , there would be a restocking fee applied to the product (minimum 15% , maximum depending on the condition of the unit). Refunds are made after the deduction of restocking fee, shipping charges (if any).
  • If the items are assembled, or used , they are non-returnable.


Our products are delivered from our centralized warehousing in Toronto.

Delivery times vary depending upon your location from our Warehouse.

Expected Delivery timings are between 3 to 10 days from shipping. All the necessary information regarding Delivery is provided upon placing an order via email. Terms regarding delivery charges are stated in the listing or promo i.e. FREE, With Cost, etc.

We deliver to Canada via Canada Post , UPS, Purolator , and other Courier companies.

Note: We use national carriers to deliver our goods and are subject to their business terms.

Deliveries are made to the door step It is not the driver’s responsibility to move goods into your home or under cover and they are not insured to do this. It is assumed that the delivery address will be accessible. If there is likely to be a problem with access please inform us by telephone at the time of order.

A responsible person will be required to sign for and inspect the goods on arrival. Goods will not be left without a signature. If a delivery is made to an address and no one is available to accept delivery we reserve the right to charge for any incurred additional delivery charges either to the delivery address or back to our warehouse.

You or your representative are required to inspect the goods immediately on receipt before signing the drivers delivery note, no claims with regard to damaged or missing items can be made after the driver has left the delivery address, unless the delivery note has been signed for as damaged on delivery or goods not received. We insure our deliveries against ‘carrier damage’ and ‘loss’ and as long as the delivery note has been signed accordingly we will re-supply the damaged or lost items. Claims for ‘carrier damage’ or missing items must be made to us by email or telephone within 24 hours of receipt of the goods.

Receiving Goods

On arrival at the delivery address the goods must be inspected for any sign of damage and also that you have received all of the goods that are listed on the delivery note.

Any damage or shortfall must be clearly written on the driver’s delivery note, the word “Damaged” must be written on the delivery note before the driver leaves the delivery address and a copy retained by the person receiving the goods. If you are in anyway unsure then it is better to write “Damaged” on the delivery note than to write nothing. Delivery notes marked “Unchecked” or in similar ways are not acceptable.

The delivery note is a legal document and is the only admissible proof that delivery has been made to you without any loss or damage. In the event of a claim for either damage or shortfall to an order the delivery note will be used as evidence of this. No claims for damage or shortfall will be accepted if the details of damage or shortfall are not written on the driver’s delivery note.
The goods dispatched will have left our warehouse or our agent’s warehouse in perfect condition and any damage or loss will have occurred whilst in transit and be the fault of the carrier. We insure our goods in transit and as long as the delivery note is signed in the manner described above upon receipt then we will re-supply any damaged or lost goods. Claims for ‘carrier damage or shortfall’ must be made to us by telephone within 24 hours of receipt of the goods.

Under absolutely no circumstances should you ignore this simple instruction, the delivery drivers are not employed by us and any verbal instructions from them contrary to this should be disregarded. This does not affect your statutory rights as a consumer.